1. Information we collect
When you fill in a form, book a consultation or email us, we collect the details you give us, such as your name, work email, phone number, company, website and project details. We also collect basic technical information when you visit the website, such as your browser, device and the pages you view.
2. How we use information
We use your information to reply to your enquiry, prepare quotes and invoices, deliver the services you order, send you updates about your project and improve our website. We do not sell your personal information.
3. Forms and consultation requests
Consultation, audit and order forms send your details to our team so we can contact you. Consultation bookings are handled through Google Calendar. Payments are collected manually after we send you an invoice. We do not take card payments on this website.
4. Cookies and analytics
We use cookies and similar tools, including Google Analytics, to understand how visitors use the website. You can block or delete cookies in your browser settings, but some parts of the website may not work as well without them.
5. Sharing with third parties
We share information only with trusted providers who help us run our business, such as email, hosting, analytics, scheduling and invoicing tools. We share it only as needed to provide our services, or when the law requires it.
6. Data retention
We keep enquiry and project information for as long as needed to provide our services and meet legal, tax and accounting requirements, then delete or anonymise it.
7. Your rights
You can ask to see, correct or delete the personal information we hold about you, or ask us to stop sending you marketing emails, by contacting us using the details below.
8. Contact us
For any privacy question, email accounts@serpistan.com or write to SERPISTAN, Office #316, 3rd Floor, Al-Hafeez Executive, Gulberg III, Lahore 54000, Pakistan.
Questions about this policy?
Email accounts@serpistan.com or write to Office #316, 3rd Floor, Al-Hafeez Executive, Gulberg III, Lahore 54000.